Privacy Policy

Last updated: Jan 8th 2026

Luxy Shine Cleaning is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

1. Who We Are

Luxy Shine Cleaning provides residential and commercial cleaning services in the United Kingdom.

For the purposes of data protection law, Luxy Shine Cleaning is the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following information:

Name
Address and postcode
Email address
Telephone number
Booking and service details
Payment-related information (processed securely via third-party providers)
Communications you send to us (emails, messages, enquiry forms)

We do not collect sensitive personal data unless it is voluntarily provided and necessary for the delivery of our services.

3. How We Collect Your Information

We collect personal information when you:

Contact us via our website, email, or phone
Request a quote or make a booking
Use our services
Communicate with us regarding a service or enquiry

4. How We Use Your Information

We use your personal data to:

Provide and manage our cleaning services
Respond to enquiries and bookings
Communicate about appointments or changes
Process payments
Improve our services and customer experience
Meet legal and regulatory obligations

We will only use your data where we have a lawful basis to do so under UK GDPR.

5. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

Contract – to deliver the services you request
Legitimate interests – to operate and improve our business
Legal obligation – where required by law
Consent – where you have explicitly agreed

6. Sharing Your Information

We do not sell or rent your personal data.

We may share your information only with:

Trusted service providers (e.g. payment processors, booking systems)
Professional advisers (accountants, legal advisers)
Authorities where required by law

All third parties are required to respect the security of your data and process it lawfully.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

Access to personal data is limited to those who need it to perform their duties.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

9. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Request data portability
Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us using the details below.

10. Cookies

Our website may use cookies to improve functionality and user experience.

You can control or disable cookies through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Luxy Shine Cleaning

Email: info@luxyshine.co.uk

Phone: 07826 066412